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FAQ
Contact Lens Type
Daily Contact Lenses
Weekly Contact Lenses
Monthly Contact Lenses
Colour Contact Lenses
Brands
Acuvue
Air Optix
Dailies
Bausch + Lomb
FreshLook
CooperVision
View All Contacts
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Frequently Asked Questions
About Your Password
What if I forget my password?
Shipping & Delivery
When are deliveries made and how can I track them?
What if I’m away when the order arrives?
Can I specify a date for delivery?
Do you offer any special delivery options?
Can I send my order to a location other than the U.S.?
What if a package has been returned to PerfectLensWorld?
What if a package is damaged or lost in transit?
Shipping Charges
How much is the shipping charge?
Will I be exempt from customs?
Changing Orders
Can I order several kinds of contact lens at the same time?
Was my order placed properly?
What if I do not receive a confirmation email?
What if I made a mistake with my order?
What if my creditcard payment can not be processed?
What kind of conditions apply for returns or exchanges?
What if an item I want is out of stock?
If I order the wrong prescription strength, can I exchange it?
Colored Lenses
Can I exchange contact lenses because the lens I purchased does not match the image on the website?
Can I wear colored contact lenses if I have 20/20 vision?
Types of Lenses
Where can I find my lens data?
Are BC and PWR different depending on the lens manufacturer?
Is it possible to use contact lenses if the DIA is different from my lens data?
Do you have multifocal, toric & astigmatism, or +PWR contact lenses?
Why can’t I find my prescription strength in your products?
Prescriptions
Do I need a prescription to order from PerfectLensWorld?
Is my prescription still valid?
I never had to send you a prescription before, why now?
How do I know the details of my prescription if I do not have a hard copy with me?
What if I can’t afford a new prescription?
Eye Examinations
Do I need to have my eyes examined before purchasing contact lenses?
Do I need to have my eyes examined periodically?
Can I wear contact lenses continuously?
General
What if I receive items that I didn’t order?
How can I cancel my order?
After I return lenses, how soon can I receive an exchange?
What if I find a defective lens?
I cannot proceed with my order. Is my browser setting correct?
Where can I find my Order ID?
How should I pack and ship returns?
Coupon / Discount
What are coupons / discount codes?
Do coupons / discount expire or become invalid?
Where can I find coupon / discount codes?
How can I redeem coupon / discount codes?
Other
What kind of solution should I use?
Can I update the information in my profile?
Do you issue a receipt? What information does it contain?
