Thank you for visiting the PerfectLensWorld web site. This website and eCommerce are owned and operated by LM Global Enterprises Ltd., a company incorporated under the laws of British Columbia.
These Terms and Conditions apply to the use of this website, including the purchase of goods over this website. In accessing any portion of this website or using this website for the purchase of goods or for any other purposes, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you cannot use this Site and/or buy any products or services through this Site. We may make changes to this website, these Terms and Conditions, or the policies and conditions that govern the use of the website at any time. We encourage you to review the website and the Terms and Conditions periodically for any updates or changes. Your continued access or use of the website shall be deemed to be your acceptance of these changes and of the reasonableness of these standards for notice of changes. These Terms and Conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.
We have the right at any time to amend, change or discontinue any aspect or feature of the website, including, without limitation, the content, hours of availability, and equipment needed for access or use of the website. Use of this website is solely at our discretion, and we reserve the right to prohibit anyone from accessing, browsing, supplying information to, downloading information from, or conducting business on this website.
We reserve the right to amend these Terms and Conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will deemed consent by you to be bound by the Terms and Conditions as amended.
In these Terms and Conditions, the expressions "we", "us" and "our" are a reference to LM Global Enterprises Ltd. and/or PerfectLensWorld.
Payment must be effected in the manner described on the website. Prices are exclusive of goods and services tax, provincial sales tax, and all other taxes, duties and charges imposed or levied in Canada or the USA in connection with the supply of goods.
The goods are offered for sale only to persons who can make legally binding contracts.
You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or any oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your payment is completed. We reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after your payment is completed for the purchase, we will immediately issue a credit to your Credit Card or PayPal account for the amount in question.
By placing an order with us, you certify that you have a valid prescription from a certified eye care physician or an equivalent eye care professional for the contact lenses that you are ordering. Furthermore, you certify that the information submitted to us matches the prescription given to you by the eye care professional and is valid within the time period specified by the same eye care professional. You further certify that you will renew your prescription in strict accordance with your eye care provider’s instructions.
We are in no way obligated to fulfill orders if we are unable to verify your prescription.
By providing contact information for your eye care professional, you grant us the right to contact him/her on your behalf in order to verify your prescription and any other information provided.
Q. What is your return policy?
A. The short answer: It’s FREE! If you ever order the wrong lens, we offer free 30-day returns on unopened boxes. Just be sure the boxes are in original condition: unmarked, undamaged, and unopened. And be sure to include your order ID #.
Your ID number can be found in 3 places:
1. In your order confirmation email (be sure to save this)
2. In your perfectlensworld account (once you log in)
3. In your shipping notification email (add us to your contact list)
Q. What if a contact lens is defective?
A. Defective lenses are rare, but if it happens, don’t throw them away! To exchange your lens, we may have to return it to the manufacturer. If the manufacturer agrees the lens is defective, a replacement lens will sent to you, free of charge.
Please note: A defective lens may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items. If your order has been processed but not shipped, you will be charged a 3% cancellation fee.
Q. Fair enough! How do I return an item to PerfectLensWorld?
A. For the fastest refunds, follow these simple steps:
1. Fill out our online refunds form.
2. To ensure you get our return slip, add info@perfectlensworld to your contact list.
3. In a few days, check your email for a prepaid postage label and return slip.
4. Wrap the contacts in packing paper (eco if possible) to prevent damage.
5. Next, place the contacts in the original postal package or sturdy shipping box.
6. Put the return slip in the box and seal the box.
7. Securely tape the prepaid postage label on the outside of the box so that it’s visible.
Pro tip: Since each return label is assigned to a specific item return, please do not return multiple shipping orders in the same box. That will delay your refund or exchange.
Q. What if I wait longer than 30 days to return an item?
A. Because you’ll likely know if your contacts are correct within 30 days, any returns after that require that you pay postage. However, you’ll be happy to know that we don’t charge a restocking fee as long as returns are made before 90 days. After 90 days, a 10% restocking fee will be applied.
Q. What if an item is out of stock?
A. We’ll let you know by email. Please note: You’ll have 45 days to reply how you’d like to proceed (e.g., cancel or change your order). If we don’t hear back from you within 45 days, we will assume the order is cancelled.
Important: To ensure that you get all of your shipping related email on time, please add us to your contact list: email@example.com.
Q. What if a package has been returned to perfectlensworld due to a shipping address error?
A. If you’ve tracked your package, and notice it has been returned, please contact our customer service. We’ll instruct you on what steps to take, so we can re-send your package.
Important: We hold undeliverable items for 45 days (after order date), so please be sure that firstname.lastname@example.org is in your contact list, and please check your spam folders.
Reshipping Costs: Since we are not responsible for address errors on your part, reshipping will be at your expense.
Q. What’s your cancellation policy for a recent online order?
Mistakes happen! If you’ve accidentally ordered the wrong lens, and need to cancel it ASAP, just contact our customer care department within 12 hours. You can do that 2 ways:
Please note: If your order has already been processed, there will be a 3% cancellation fee to recover merchant fees. For the fastest results, please include your order ID number.
Q. Where can I find my Order ID Number?
We will replace defective lenses, but we may need to inspect the returned lenses to ensure they’re actually defective. If you find that your lenses are defective, please do the following:
We are not responsible for any merchandise lost or damaged while en route to our customer support center.
Please note that toric lenses will take at least one month to exchange.
The information, services and products contained in this website are provided on an "as is" basis. LM Global Enterprises Ltd. and PerfectLensWorld make no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials or products included on this website. You expressly agree that your use of this website is at your own risk.
We do not assume responsibility for any loss or damage, whether accidental or through negligence, which you may directly or indirectly suffer in connection with your use of this website or any linked website. Likewise, we do not assume any responsibility for any such loss or damage arising out of your use of, or reliance on, information contained within, on, or accessed through, this website.
To the full extent permitted by applicable law, any condition or warranty which would otherwise be implied in these Terms and Conditions is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following:
(a) If the breach relates to goods:
1. the replacement of the goods or the supply of equivalent goods,
2. the repair of such goods,
3. the payment of the cost of replacing the goods or of acquiring equivalent goods, or
4. the payment of the cost of having the goods repaired; and
(b) If the breach relates to services:
1. the supplying of the services again, or
2. the payment of the cost of having the services supplied again.
Except in relation to liability for personal injury (including sickness and death), and except as otherwise stipulated in these Terms and Conditions, we will not accept liability to you in respect of any loss or damage (including indirect, incidental, special, or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied pursuant to an order placed on this website or in respect of any failure or omission on our part to comply with our obligations as set out in these Terms and Conditions.
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You agree to comply with all applicable laws and regulations regarding your use of this website, You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.
For the avoidance of doubt, we do not assume responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
This website does not provide medical diagnosis for any individual and must not be used as a substitute for professional medical advice, diagnosis, treatment or care. All specific medical questions you may have about your specific medical condition, treatment, care or diagnosis must be presented to your professional eyecare provider. You should never disregard medical advice or delay seeking professional advice because of any information contained in or related to this website.
The information on this website is geared towards the general consumer and is no substitute for a consultation with your physician who understands your particular needs.
Whilst we have no reason to believe that any information contained on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website.
It is your obligation as the customer to complete all forms and queries with accurate information. We cannot be held responsible for errors made due to incorrect information submitted by you. It is also your responsibility to update your information as it changes.
Responsibility for the content of advertisements appearing on this website (including hyperlinks to advertisers' own websites ) rests solely with the advertisers. We provide the links to you only as a convenience. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers' products and each advertiser is solely responsible for any representations made in connection with its advertisement.
We make no warranty that goods acquired from us over this website will meet your requirements.
Details contained on this website relating to items or services have been prepared in accordance with the laws of Canada and may not satisfy the laws of any other county. We do not guarantee that the details on this website concerning those items or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Canada and if the details do not satisfy the laws of your jurisdiction, you may not order any items or services from this website.
You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorized access to or alteration of your transmissions or data or of information contained on your computer system. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.
Copyright of this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. All other brands and names (including third-party product names) are the property of their respective owners. Other than for the purposes of, and subject to the conditions prescribed under, Canadian copyright laws, including but not limited to the Copyright Act (R.S.C., 1985, c. C-42), international treaties, and similar legislation which applies to your location, and except as expressly authorized by these terms and conditions, you may not in any form or by any means:
LM Global Enterprises, PerfectLensWorld and perfectlensworld.com are trade marks belonging to us.
Except where otherwise specified, any word or device to which the TM or ® symbol are attached is a registered trademark.
If you use any of our trademarks in reference to our activities, products or services, you must include a statement attributing that trademark to us. You must not use any of our trademarks:
Unless we agree otherwise in writing, you are provided with access to this website only for your personal information and non commercial use. You must not alter or modify the content in any way, you must maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. You are authorized to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this website.
This website may contain links to other websites ("linked websites"). Those links are provided for convenience only and may not remain current or be maintained.
We are not responsible for the content or privacy practices associated with linked websites.
Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained in those linked websites, unless stipulated to the contrary.
When you visit perfectlensworld.com or send e-mails to us, you are communicating with us electronically and are consenting to receive communications from us electronically regarding a purchase or response to a question or comment or because you have chosen to receive promotional, legal or reminder emails about your contact lenses. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so. Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.
Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. Whilst we strive to protect such information, we do not guarantee and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site.
We will not tolerate inappropriate behavior on our website or with our customer service representatives.
We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, at our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us. Subject to applicable law, we reserve the right to suspend or deny, at our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
Our disclaimer will nevertheless survive the termination of your account or access to this website.
These terms and conditions are governed by the laws in force in Canada. You agree to submit to the non-exclusive jurisdiction of the courts of Canada.
Any dispute relating in any way to your visit to this website or to products you purchase through us shall be governed by the laws of Canada, without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Canada and irrevocably agree that all disputes may be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.
We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control. Our failure to exercise or enforce any right or provision of the terms and conditions shall not constitute a waiver of such right or provision.
If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force and effect.
We will not sell, rent or otherwise disclose your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website. For the avoidance of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.
We may collect website visitors' contact information (this may include information like names, email, postal addresses etc). Unless you object, this information may be used:
If you do not wish to have your personal information used in this manner or for any other specific purpose, you can e-mail us accordingly.
We utilize "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
If you request that we do not use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if:
All personal information which we collect (including your contact details and, if relevant, payment details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission.