Home > Shipping & Payment

Shipping & Returns

Shipping Information

We will ship your order next business day of payment confirmation.

Once your order is shipped, it usually takes between 5 to 7 business days to receive your lenses.

* Should your lenses be out of stock, we will send you a notification email.

Shipping Charges

We deliver contact lenses anywhere in the U.S. for a flat fee of USD9.50 per order, regardless of location.
* We can accommodate multiple deliveries if you desire, but please note that you will be charged shipping on each delivery as if they were ordered separately.

Payment Options

We offer the following payment methods.

Credit Cards

We accept payment using any of the Credit Cards listed below. There will be no additional charge/fee for using Credit Card payment.
We are a US based website, however our company is located in Canada. Some cards will be treated as a foreign transaction and may be charged a fee for the order.
This may also be the reason some card payment will not be accepted on our website. We apologize for the inconvenience and suggest that you try another card if your payment does not go through.

visa-ssl visa-ssl visa-ssl ecc-ssl discover-ssl

Others

amex-ssl dci-ssl cup-ssl alipay-ssl jcb-ssl
bibit-ssl

PayPal

Acceptance Mark

Step 1.  Order Confirmation.

After completing your order, our system will send you a confirmation e-mail. It should arrive within a few minutes of placing your order. Please re-check and verify your order, as well as your address information. If you notice an error, contact us as soon as possible in order to correct the information. If you do not receive confirmation e-mail within an hour, there may be an error in the e-mail address you entered. Please contact us if you have not received your confirmation e-mail.

Step 2.  Inventory Status.

Later, our system will verify that we have your prescription in stock and will send a follow-up e-mail to let you know the current status. This could take up to a few days to verify depending on if the order was placed during a holiday or on the weekend, as we are unable to verify the delivery date during this time.

Step 3.  Product Delivery.

If your item happens to be out of stock we will restock the lenses as soon as possible. Once we have your lenses in stock, we will ship them within a few days. However, in very rare cases it might take up to 4 weeks or more to ship your order. Note: Due to customs restrictions, your order may be delayed as it clears customs controls. We work with customs on a regular basis and clearly mark our packages and contents, so this is usually not a significant delay. Orders typically arrive in about 5 to 7 days after we ship them.

We continually track your order and will update you via email if there are any significant delays.

Step 4.  Shipping Complete.

As soon as your order leaves our distribution center, we will send you a notification email. It will include a tracking URL to track the status of your order.

  • We ship all items by USPS.

FAQs - PerfectLensWorld & Returns

Q. What is your return policy?

A. The short answer: It’s FREE! If you ever order the wrong lens, we offer free 30-day returns on unopened boxes. Just be sure the boxes are in original condition: unmarked, undamaged, and unopened. And be sure to include your order ID #.

Your ID number can be found in 3 places:

1. In your order confirmation email (be sure to save this)
2. In your perfectlensworld account (once you log in)
3. In your shipping notification email (add us to your contact list)


Q. What if a contact lens is defective?

A. Defective lenses are rare, but if it happens, don’t throw them away! To exchange your lens, we may have to return it to the manufacturer. If the manufacturer agrees the lens is defective, a replacement lens will sent to you, free of charge.

Please note: A defective lens may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items. If your order has been processed but not shipped, you will be charged a 3% cancellation fee.


Q. Fair enough! How do I return an item to PerfectLensWorld?

A. For the fastest refunds, follow these simple steps:

1. Fill out our online refunds form.
2. To ensure you get our return slip, add info@perfectlensworld to your contact list.
3. In a few days, check your email for a prepaid postage label and return slip.
4. Wrap the contacts in packing paper (eco is best) to prevent damage.
5. Next, place the contacts in the original postal package or sturdy shipping box.
6. Put the return slip in the box and seal the box.
7. Securely tape the prepaid postage label on the outside of the box so that it’s visible.

Pro tip: Since each return label is assigned to a specific item return, please do not return multiple shipping orders in the same box. That will delay your refund or exchange.


Q. What if I wait longer than 30 days to return an item?

A. Because you’ll likely know if your contacts are correct within 30 days, any returns after that require that you pay postage. However, you’ll be happy to know that we don’t charge a restocking fee as long as returns are made before 90 days. After 90 days, a 10% restocking fee will be applied.


Q. What if an item is out of stock?

A. We’ll let you know by email. Please note: You’ll have 45 days to reply how you’d like to proceed (e.g., cancel or change your order). If we don’t hear back from you within 45 days, we will assume the order is cancelled.

Important: To ensure that you get all of your shipping related email on time, please add us to your contact list: info@perfectlensworld.com.


Q. What if a package has been returned to perfectlensworld due to a shipping address error?

A. If you’ve tracked your package, and notice it has been returned, please contact our customer service at our online form. We’ll instruct you on what steps to take so we can re-send your package.

Important: We hold undeliverable items for 45 days (after order date), so please be sure that info@perfectlensworld.com is in your contact list, and please check your spam folders.

Reshipping Costs: Since we are not responsible for address errors on your part, reshipping will be at your expense.

Cancellations

Q. What’s your cancellation policy for a recent online order?

Mistakes happen! If you’ve accidentally ordered the wrong lens, and need to cancel it ASAP, just contact our customer care department within 12 hours. You can do that 2 ways:

  • Fill out this easy online form
  • Email us: info@perfectlensworld.com

Please note: If your order has already been processed, there will be a 3% cancellation fee to recover merchant fees. For the fastest results, please include your order ID number.


Q. Where can I find my Order ID Number?

  • In your order confirmation email
  • In your account after you log in
  • In your shipping notification email

Replacing Defective Lenses

We will replace defective lenses, but we may need to inspect the returned lenses to ensure they’re actually defective. If you find that your lenses are defective, please do the following:

  • DO NOT throw away the defective lenses. Keep them with their original cases and packaging.
  • Contact us by using the inquiry form. Include your name, lens prescription, order ID, and a description of why the lenses are defective.
  • Send the defective lenses along with their original cases/packaging to our customer support center. The address of the customer support center will be provided to you after you have contacted us using the inquiry form.
  • Pack the lenses carefully so they are not damaged in transit. The lenses should be packed in boxes and protected by packing wrap and/or filler. DO NOT pack contact lens boxes in an envelope.

Please note: We are not responsible for any merchandise lost or damaged while en route to our customer support center. Toric lenses will take at least one month to exchange.