We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this web site. For the avoidance of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.
We may collect web site visitors' contact information (like their e-mail addresses). Unless you object, this information may be used:
If you do not wish to have your personal information used in this manner or for any other specific purpose, you can e-mail us accordingly.
We utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with the opportunity to either accept or reject it in each instance.
If you request that we do not use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request, but we may still use or disclose that information if:
All personal information which we collect (including your contact details and, if relevant, payment details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission.
Our website has adopted the latest Secure Socket Layer (SSL) protocol and uses encrypted communications technology. This security system protects your personal information from unauthorized access, as long as your browser and local network support the use of encrypted data. Our website uses SSL and is compatible with most modern browsers.
SSL is the industry standard for encryption technology and is compatible with nearly all modern browsers including Netscape, Mozilla, Internet Explorer, AOL, and Web TV.
You can verify your transmission is secure by checking your web browser. Typically you will see a small icon to show you that are at a secure site/page. It is a lock icon for Internet Explorer and a key icon for Netscape. Regardless of what browser you use, if the URL in your browser starts with https:// instead of http:// you know you are at a secure site/page. You will notice this on our site during the checkout process or when sensitive data is being transmitted.
PerfectLensWorld does not give general refunds and will only accept returns of defective merchandise. We will accept exchanges if the products are in the original unopened packaging and in the same condition as when they were delivered. If the original packaging is broken, we will not accept items for exchange unless the lenses are defective. All items returned for exchange must be returned within 30 days of the shipping date.
Please inform us that you will be returning the lenses when you send them. You can contact us by using the inquiry form. In your message, clearly state the reason why you are returning your lenses.
If you placed an order with the wrong lens prescription or your lens prescription changed, we will accept exchanges provided the products are returned to us unexpired and unopened. (Return shipping charges will be at your expense)
We will accept defective lens for replacement, but we reserve the right to inspect the returned lenses to ensure they are actually defective.
If you find a defective lens while wearing them, please remove the lens immediately and contact your ophthalmologist if you notice any problems.
PerfectLensWorld does NOT accept returns of the following items: