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Contact Us

If you’ve read our FAQs and still have questions, our Customer Support team is happy to help. You can contact us by:

*Note: To receive important updates, please add info@perfectlensworld.com to your contact list.

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Use Our Inquiry Form For:

  • ●  Information about our products or policies
  • ●  Help with an order, return, or exchange
  • ●  Details about referrals, loyalty programs, or coupons


When filling out the form, please include your Order ID. Your Order ID can be found in My Account, on order receipts, and confirmation emails.

Fields marked with (must) are mandatory

Category of your inquiry*
Email Address* eg) someone@perfectlensworld.com

Please ensure to type in your Email address correctly, otherwise reply will not reach your inbox.

First Name

Last Name

maximum length 20 characters
Order ID

eg) UP08010110000001

If your inquiry is about delays or a defective lens please fill this in.
maximum length 1000 characters

Our Customer Support team is available from Mon-Fri, 9:00 am until 5:00 pm PST (Pacific Standard Time). We are closed on weekends and most holidays. To prevent our email from going to your spam folder, please add info@perfectlensworld.com to your “safe sender” contact list.

Please note: Our US corporate office is not a shipping address and we do not accept customer inquiries or returns at this office.

Our US corporate office is located at:
1937 W. Irving Park Road, 1st Floor
Chicago, IL, 60613
(872) 240-5020