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Other

Q01. What kind of solution should I use?

It depends on what kind of contact lenses you are using. There are many options available, but some solutions are designed for specific types of lenses. Please be sure to check the manufacturer's recommendation and follow the guidance of your ophthalmologist when choosing contact lens solutions.

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Q02. Can I update the information in my profile?

Yes, you can change your registered information on [My Account]. However, if you have an open order, please contact us via email and let us know that you want to change the delivery address. If the item has not been shipped, we are able to update the shipping information. Unfortunately, we are unable to change the address once the order has left the distribution center, so please verify your shipping address before placing an order.

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Q03. Do you issue a receipt? What information does it contain?

Our standard receipt is enclosed with your order under customer's name, purchase information (i.e. a breakdown of the total amount charged), payment method, and details of the products purchased (product name, optometric data of each product, quantity, unit cost and total cost of each product). Please note that we do not issue or reissue receipts to comply with an insurance company's specific requirements related to the processing of a claim for an insurance rebate.

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