General

• What if the lenses I receive are not what I ordered?
• How can I cancel my order?
• If I return my lenses, how long will it take to receive new ones?
• What if I find a defective lens?
• I cannot proceed with my order. What should I do?
• What changed—and are prices going up?
• What’s included at checkout? Will the courier charge me later?
• Who is affected? Do all items have duties, and what about returns?

Q01. What if the lenses I receive are not what I ordered?

Please contact us immediately via our [inquiry form]. Be sure to include your name and order ID. We will advise you on how to exchange your previous order for new lenses.

Q02. How can I cancel my order?

If you’ve accidentally ordered the wrong lens, please contact us ASAP. You can do that 4 ways:

• 1. Fill out this easy online form
• 2. Email us: info@perfectlensworld.com
• 3. Call us at 1-888-595-7183
• 4. Chat Live on our website
• *We do not accept cancellations on toric/astigmatism/multifocal special order lenses.

Q03. If I return my lenses, how long will it take to receive new ones?

We will process your return as soon as possible. Please allow a few days.

Q04. What if I find a defective lens?

If you’re wearing the lenses, please remove them immediately and contact us via our inquiry form. Include your name and order ID. Do not throw out the original lens boxes, as you may need to return these to us.

Q05. I cannot proceed with my order. What should I do?

Please click here for Browser Settings. If you need further assistance, contact our customer support.

Q06. What changed—and are prices going up?

New U.S. regulations require import duties to be prepaid before entry (effective Aug 29, 2025). We are not raising product prices. Any duties shown at checkout are required by law and remitted to U.S. Customs.

Q07. What’s included at checkout? Will the courier charge me later?

When applicable, U.S. import duties are included in your order total (we do not collect U.S. sales tax). Orders ship DDP (Duties Prepaid)—no extra charges at delivery.

Q08. Who is affected? Do all items have duties, and what about returns?

This applies to U.S.-bound orders. Duty depends on the product and country of origin; if duties apply, they’ll appear in your total (sometimes as “Import Duties (US)”). Once an order has been imported, duties are typically non-refundable on returns.