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Contact Us

You may find some answers to your questions in our FAQs page.

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Call Us : 1-888-595-7183
Monday to Friday: 9 am to 5 pm PST/PDT (Closed on Weekends & BC Statutory Holidays)

Live Chat * Please find us by clicking the green icon on the bottom right. Monday to Friday: 9:30 am to 4:30 pm PST/PDT (Closed on Weekends & BC Statutory Holidays)

Email Us

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Category of your inquiry*
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First Name

Last Name

maximum length 20 characters
Order ID

eg) UP08010110000001

If your inquiry is about delays or a defective lens please fill this in.
maximum length 1000 characters

Our Customer Support team is available from Mon-Fri, 9:00 am until 5:00 pm PST (Pacific Standard Time). We are closed on weekends and most holidays. To prevent our email from going to your spam folder, please add to your “safe sender” contact list.

Please note: Our US corporate office is not a shipping address and we do not accept customer inquiries or returns at this office.

Our US corporate office is located at:
1937 W. Irving Park Road, 1st Floor
Chicago, IL, 60613
(872) 240-5020