Please allow 1-2 business days to process and ship your order.
* Should your lenses be out of stock, we will send you a notification email.
Once your order is shipped, it usually takes between 5 to 7 business days to receive your lenses.
We deliver contact lenses anywhere in the U.S. for a flat fee of USD9.50 per order, regardless of location.
We offer the following payment methods.
Step 1. Order Confirmation
After you place your order, you’ll receive a payment confirmation email and order summary. Please review those details. If changes are needed, please contact us via our online contact us or email at firstname.lastname@example.org. We’ll do our very best to accommodate you.
Step 2. Changing Your Order
Before your order has shipped, you may contact us to update the PWR/power of your lenses. However, to change the brand or the quantity, please contact us to cancel that order. After cancellation, you may place a new order with us.
Step 3. Inventory Status
Despite our best efforts to maintain a large supply of your favourite lenses, on rare occasions, some items may be out of stock. If so, we’ll email you and offer an appropriate solution.
Step 4. Shipping and Delivery
Once your order has been shipped, we will not be able to make changes to its contents, the shipping method, or address. We ship all items by USPS. After your order has been picked up by the shipping company, you will receive a confirmation email with the tracking information for your package. You may also track the order by logging into your account on PerfectLensWorld.
At this time, you will also be able to download a PDF copy of the receipt for your order.
The new PerfectLensWorld Returns Policy is better than ever. Here’s how it works.
For defective lenses:
For unopened boxes:
For returns between 0-30 days of delivery:
For returns between 31-90 days:
For returns after 90 days of delivery:
Items Returned to Sender by USPS:
Please Note: Your Order ID can be found in your account info, and within order emails and receipts.
For cancellations or other inquiries, you may contact us by:
For quick answers to frequently asked questions, check out our FAQs page.
Our friendly Customer Support team is available Monday-Friday from 9am-5:00pm PST.
*Please note: We are closed on weekends and some holidays.
Thank you for shopping at PerfectLensWorld!