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Home > Shipping & Payment

Shipping & Returns

Please be aware that due to courier operational changes as a response to COVID-19, delays may be expected on your orders. Thank you in advance for your patience and understanding.

Shipping Information

Please allow 1-2 business days to process and ship your order.

* Should your lenses be out of stock, we will send you a notification email.

Once your order is shipped, it usually takes between 5 to 7 business days to receive your lenses.

We deliver contact lenses anywhere in the U.S. for a flat fee of USD9.50 per order, regardless of location.

Payment Options

We offer the following payment methods.


Credit Cards

We accept payment using any of the Credit Cards listed below. There will be no additional charge/fee for using Credit Card payment.
We are a US based website, however our company is located in Canada. Some cards will be treated as a foreign transaction and may be charged a fee for the order.
This may also be the reason some card payment will not be accepted on our website. We apologize for the inconvenience and suggest that you try another card if your payment does not go through.

visa-ssl visa-ssl visa-ssl ecc-ssl discover-ssl

Others

amex-ssl dci-ssl cup-ssl alipay-ssl jcb-ssl
bibit-ssl

PayPal

Acceptance Mark

What can I expect after placing my order?

Step 1.  Order Confirmation

After you place your order, you’ll receive a payment confirmation email and order summary. Please review those details. If changes are needed, please contact us via our online contact us or email at info@perfectlensworld.com. We’ll do our very best to accommodate you.


Step 2.  Changing Your Order

Before your order has shipped, you may contact us to update the PWR/power of your lenses. However, to change the brand or the quantity, please contact us to cancel that order. After cancellation, you may place a new order with us.


Step 3.  Inventory Status

Despite our best efforts to maintain a large supply of your favourite lenses, on rare occasions, some items may be out of stock. If so, we’ll email you and offer an appropriate solution.


Step 4.  Shipping and Delivery

Once your order has been shipped, we will not be able to make changes to its contents, the shipping method, or address. We ship all items by USPS. After your order has been picked up by the shipping company, you will receive a confirmation email with the tracking information for your package. You may also track the order by logging into your account on PerfectLensWorld.

At this time, you will also be able to download a PDF copy of the receipt for your order.

Returns Policy

Our Returns Policy is Simple


You can return/exchange your unopened contact lens boxes within 30 days of your purchase date.

Please ensure that your contact lens boxes are unopened – which means, the product boxes (not the cardboard box that contains your order) themselves must be unmarked, unopened and undamaged.

If you are eligible for a return/exchange, please note the following:

  1. For returns, we will refund you the amount you paid. Shipping fee is non-refundable.
  2. For exchanges, we will charge a shipping fee to send the new products that you would like to exchange for.

When you are ready to start a return/exchange process, please fill out our simple inquiry form and our customer support team will get to it as soon as they can.

Customers are responsible for all return/exchange shipping costs.


What if I received defective products?


Please accept our sincerest apologies if you received defective products! We try our very best to ensure all orders are fulfilled properly and keep our product quality high, but sometimes, unfortunate mistakes do happen.

We definitely want to make things right for you– please fill out our inquiry form and we’ll start a replacement process right away. Please do not dispose of your defective lenses as we will require images of the lenses (with the product box showing the barcode) to be able to send a return label to collect them. If you are eligible for a replacement, we will send the product to you, free of charge.

We do not provide refunds for defective products.


What if my order was sent back to your company?


Sometimes, the courier may have attempted to deliver your lenses at a time you were away, or they could not find your address due to an input error at the time of purchase.

We can definitely send your lenses to you again – please fill out our inquiry form, so our customer support team can start a resend process. Please note there will be a resending fee for your order.

A 10% restocking fee will be applied to cancellations on orders returned by couriers.

To avoid this from happening, please make sure to double check the following:

  1. Receiver name (the one that is registered to the apartment building) – for apartment addresses.
  2. Business address (USPS may deliver your package during closed business hours) - we recommend using a different address.
  3. Complete address and zip code.

Cancellations and Inquires

For cancellations or other inquiries, you may contact us by:

  1. Filling out our online form
  2. Emailing info@perfectlensworld.com
  3. Chat Live on our website

For quick answers to frequently asked questions, check out our FAQs page.

Our friendly Customer Support team is available Monday-Friday from 9am-5:00pm PST.
*Please note: We are closed on weekends and some holidays.


Thank you for shopping at PerfectLensWorld!