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Home > Shipping & Payment

Shipping & Returns

Shipping Information

Please allow 1-2 business days to process and ship your order.

* Should your lenses be out of stock, we will send you a notification email.

Once your order is shipped, it usually takes between 5 to 7 business days to receive your lenses.

We deliver contact lenses anywhere in the U.S. for a flat fee of USD9.50 per order, regardless of location.

Payment Options

We offer the following payment methods.


Credit Cards

We accept payment using any of the Credit Cards listed below. There will be no additional charge/fee for using Credit Card payment.
We are a US based website, however our company is located in Canada. Some cards will be treated as a foreign transaction and may be charged a fee for the order.
This may also be the reason some card payment will not be accepted on our website. We apologize for the inconvenience and suggest that you try another card if your payment does not go through.

visa-ssl visa-ssl visa-ssl ecc-ssl discover-ssl

Others

amex-ssl dci-ssl cup-ssl alipay-ssl jcb-ssl
bibit-ssl

PayPal

Acceptance Mark

What can I expect after placing my order?

Step 1.  Order Confirmation

After you place your order, you’ll receive a payment confirmation email and order summary. Please review those details. If changes are needed, please contact us via our online contact us or email at info@perfectlensworld.com. We’ll do our very best to accommodate you.


Step 2.  Changing Your Order

Before your order has shipped, you may contact us to update the PWR/power of your lenses. However, to change the brand or the quantity, please contact us to cancel that order. After cancellation, you may place a new order with us.


Step 3.  Inventory Status

Despite our best efforts to maintain a large supply of your favourite lenses, on rare occasions, some items may be out of stock. If so, we’ll email you and offer an appropriate solution.


Step 4.  Shipping and Delivery

Once your order has been shipped, we will not be able to make changes to its contents, the shipping method, or address. We ship all items by USPS. After your order has been picked up by the shipping company, you will receive a confirmation email with the tracking information for your package. You may also track the order by logging into your account on PerfectLensWorld.

At this time, you will also be able to download a PDF copy of the receipt for your order.

Our Returns Policy Just Got Easier

The new PerfectLensWorld Returns Policy is better than ever. Here’s how it works.


PerfectLensWorld Returns Policy:

For defective lenses:

  1. Please contact us as soon as you notice a defect.
  2. Do not dispose of your lenses, their packaging, or boxes.
  3. Please ship the remaining lenses, box, and packaging back to us.
  4. The lenses will be replaced with the same power and brand.

For unopened boxes:

  1. We will exchange your lenses with the same brand only.
  2. You may choose a different power.
  3. The lens box must be in the original condition.

For refunds:

  1. Describe the issue in the form’s ‘inquiry’ section.
  2. We’ll get back to you ASAP.

Exchange and Return Timelines:

For returns between 0-30 days of delivery:

  1. You get free shipping on all exchanges.
  2. Contact us for your postage-paid return label.
  3. You will not be charged a restocking fee.

For returns between 31-90 days:

  1. Customers are responsible for return shipping costs.
  2. Your new exchange item will be delivered free of charge.
  3. No restocking fee will be charged.

For returns after 90 days of delivery:

  1. Customers are responsible for all return shipping costs.
  2. Customers must pay shipping costs for new exchange items.
  3. For refunds on returned items, a 10% restocking fee will be applied.
  4. No restocking fee will be charged for exchanges.

Items Returned to Sender by USPS:

  1. We’ll offer to resend the package for a shipping fee.
  2. If you prefer to cancel the order, please contact Customer Support.
  3. If there is no response after 2 weeks, we’ll follow up with our offer.
  4. If there is no response after 30 days, we’ll cancel and refund your order.
  5. We will deduct a restocking fee of USD9.50 from your refund.

To prevent mistakes on your orders:

  1. Get an eye exam once a year, so your lenses fit comfortably.
  2. Order from your most recent, unexpired contact lens prescription.
  3. Do not use eyeglass prescriptions for ordering contacts.
  4. Include your accurate base curve in your order.
  5. Check that your shipping address is correct on your order.
  6. Ensure that your payment info is correct and current.
  7. Allow 5-7 business days for shipping to most areas.
  8. Allow extra time for deliveries to remote areas.
  9. Before opening your lens box, check the prescription on the side.
  10. If the prescription is wrong, contact us ASAP.
  11. Include your Order ID (found in order emails/receipts) when contacting us about orders, exchanges, refunds, or returns.

Please Note: Your Order ID can be found in your account info, and within order emails and receipts.


Cancellations and Inquires

For cancellations or other inquiries, you may contact us by:

  1. Filling out our online form
  2. Emailing info@perfectlensworld.com
  3. Coming Soon: Live Chat

For quick answers to frequently asked questions, check out our FAQs page.

Our friendly Customer Support team is available Monday-Friday from 9am-5:00pm PST.
*Please note: We are closed on weekends and some holidays.


Thank you for shopping at PerfectLensWorld!