Please expect possible shipping delays due to the busy holiday season.
We will ship your order next business day of payment confirmation.
Once your order is shipped, it usually takes between 5 to 7 business days to receive your lenses.
* Should your lenses be out of stock, we will send you a notification email.
We deliver contact lenses anywhere in the U.S. for a flat fee of USD9.50 per order, regardless of location.
* We can accommodate multiple deliveries if you desire, but please note that you will be charged shipping on each delivery as if they were ordered separately.
We offer the following payment methods.Credit Cards
After completing your order, our system will send you a confirmation e-mail. It should arrive within a few minutes of placing your order. Please re-check and verify your order, as well as your address information. If you notice an error, contact us as soon as possible in order to correct the information. If you do not receive confirmation e-mail within an hour, there may be an error in the e-mail address you entered. Please contact us if you have not received your confirmation e-mail.
Later, our system will verify that we have your prescription in stock and will send a follow-up e-mail to let you know the current status. This could take up to a few days to verify depending on if the order was placed during a holiday or on the weekend, as we are unable to verify the delivery date during this time.
If your item happens to be out of stock we will restock the lenses as soon as possible. Once we have your lenses in stock, we will ship them within a few days. However, in very rare cases it might take up to 4 weeks or more to ship your order. Note: Due to customs restrictions, your order may be delayed as it clears customs controls. We work with customs on a regular basis and clearly mark our packages and contents, so this is usually not a significant delay. Orders typically arrive in about 5 to 7 days after we ship them.
We continually track your order and will update you via email if there are any significant delays.
As soon as your order leaves our distribution center, we will send you a notification email. It will include a tracking URL to track the status of your order.
Unfortunately we do not accept any cancellations of orders once they are placed. Be sure to verify the information prior to submitting an order.
Exchanges and Refunds
We take special care with each order to ensure the integrity and packaging of the product; therefore, we rarely have problems with damaged products. However, should you discover the product or packaging has been damaged during shipment we will grant on exchange or refund. You may also get a refund or exchange if the lenses are not what you ordered. If you wish to exchange or return the contact lenses, please contact us through our inquiry form.
In either case, please contact us via email stating that you are returning your lenses.
After your case is reviewed, if approved, we will provide you with the return address. If the lenses are determined to be defective or we made a mistake concerning your order, we will replace them with new lenses as soon as possible. In this case we will exchange the items for new products and pay the cost of shipping or refund the entire purchase price (products + shipping).